Analysis Of Success Of Mandiri Mobile Banking Information System With Delone & Mclean Models
DOI:
https://doi.org/10.32486/aksi.v10i1.816Keywords:
Mobile Banking, Information Systems, Success ModelAbstract
The Mandiri Mobile Banking application is currently continuing to develop in order to serve its customers, this is also being done so that Bank Mandiri can compete with other banks in Indonesia. It is important for banking service providers to know the success of mobile banking in order to create strategic plans and increase the number of customers in the future. One of the models that is often used to measure the success of an information system is the DeLone & McLean Information System Success Model in which there are six constructs, namely system quality, information quality, service quality, use, user satisfaction, and net benefits. This research uses descriptive research type. The data collection technique uses the survey method by distributing questionnaires to respondents, namely Mandiri mobile banking users. The sample of this research is 385 respondents. The method of analysis in this study uses Structural Equation Modeling (SEM) based on Partial Least Square (PLS). The results of the study show that all hypotheses are accepted and it is said that Mandiri mobile banking is in good condition and has been successful in providing benefits to customers who use mobile banking.
References
Aditya, H. N. H., Nurmalasari, N., & Hendri, H. (2020). Success Analysis of Kitabisa Mobile Application Information System By Using Delone and Mclean Models. Jurnal Pilar Nusa Mandiri, 16(1), 81–88. https://doi.org/10.33480/pilar.v16i1.918
Agustina, N., & Sutinah, E. (2019). InfoTekJar : Jurnal Nasional InformatikadanTeknologiJaringan Model Delone dan McLean Untuk Menguji Kesuksesan Aplikasi Mobile Penerimaan Mahasiswa Baru. Jurnal Nasional Informatika dan Teknologi Jaringan, 3(2), 76–82. https://doi.org/http://dx.doi.org/10.30743/infotekjar.v3i2.1008
Andriyanto, D., Said, F., Titiani, F., & Erni, E. (2021). Analisis Kesuksesan Aplikasi Jakarta Kini (JAKI) Menggunakan Model Delone and McLean. Paradigma - Jurnal Komputer dan Informatika, 23(1), 43–48. https://doi.org/10.31294/p.v23i1.10018
Ashar Basyir, L. S. (2016). Determinan Kesusksesan Sistem Informasi Core Banking System dengan Variabel Pendekatan Model Delone dan McLean. 3(1), 1–23. https://doi.org/http://dx.doi.org/10.46799/jsa.v3i1.370
Atmaja, A. D., Rachmadi, A., & Wijoyo, S. H. (2022). Analisis Kesuksesan Aplikasi E-Commerce Tokopedia Menggunakan Model Delone and Mclean. Jurnal Informatika, Teknologi dan Sains, 4(3), 207–214. https://doi.org/10.51401/jinteks.v4i3.1947
Bardijan, R. A., & Binastuti, S. (2022). Analisis Kesuksesan Mobile Banking (M-Banking) Bank DKI Pada Masa Pandemi COVID-19 dengan pendekatan model Delone and Mclean. Jurnal Ilmiah Komputasi, 21(2).
DeLone, W. H., & McLean, E. R. (2003). Measuring e-commerce success: Applying the DeLone and McLean Information Systems Success Model. International Journal of Electronic Commerce, 9(1), 31–47. https://doi.org/10.1080/10864415.2004.11044317
Fatimah, E. O., & Suyanto, A. (2016). Analysis Factors of Using Internet Banking in Indonesia. Management and Organizational Studies, 3(2), 10–15. https://doi.org/10.5430/mos.v3n2p10
Fifi Yusmita, A. A. (2024). DeLone & McLean Model and Expectation Confirmation Model in Improving the Role of Digital Product Innovation in the Banking Industry : Evidence from Sharia Banking Aceh Province. 2(2), 147–186. https://doi.org/https://doi.org/10.61459/ijfs.v2i2.77
Hidayatullah, S., Khouroh, U., Windhyastiti, I., Patalo, R. G., & Waris, A. (2020). Implementasi Model Kesuksesan Sistem Informasi DeLone And McLean Terhadap Sistem Pembelajaran Berbasis Aplikasi Zoom Di Saat Pandemi Covid-19. Jurnal Teknologi dan Manajemen Informatika, 6(1), 44–52. https://doi.org/10.26905/jtmi.v6i1.4165
Huda, M. A., Sulistiowati, & Nurcahyawati, V. (2018). Analisis Kesuksesan Mobile Banking ( M-Banking ) Dengan Model DeLone DAN McLean Pada BCA Kantor Cabang Utama ( KCU ) Diponegoro Surabaya. Jsika, 07(1), 1–11.
Ilmawawn, M. R., & Pujani, V. (2020). Analisis Keberhasilan Enterprise Resource Planning Menggunakan Model DeLone and McLean Tingkat Individual. Jurnal Nasional Teknologi dan Sistem Informasi, 6(1), 64–73. https://doi.org/10.25077/teknosi.v6i1.2020.64-73
Iqbal, J., Heriyani, H., & Urrahmah, I. (2021). Pengaruh Kemudahan dan Ketersediaan Fitur terhadap Penggunaan Mobile Banking. Global Financial Accounting Journal, 5(2), 25. https://doi.org/10.37253/gfa.v5i2.6001
Kenlly. (2019). Analisis Kesuksesan Sistem Informasi Studentsite Gunadarma Berdasarkan Prespektif Pengguna (Studi Kasus Mahasiswa Uniersitas Gunadarma). Universitas Gunadarma.
Khairrunnisa Ulfah, & Yunanto, M. (2019). Pengaruh Kualitas Sistem Terhadap Kepuasan Pengguna dan Manfaat Bersih Pada Implementasi E-Faktur: Validasi Model Kesuksesan Sistem Informasi Delone dan Mclean. Jurnal Ekonomi Bisnis, 22(3), 229–241. http://myunanto.staff.gunadarma.ac.id/Publications/files/3964/1756-3973-1-SM+Ulfa+%26+Yunanto.pdf
Kumalasari, R. A. D., Permanasari, K. I., Karismariyanti, M., & Munandar, D. (2022). Mobile Banking_ System Quality, Information Quality, Service Quality, Customer Satisfaction and Loyalty - CORE Reader.pdf (hal. 141–148).
Larasati, N. A., & Andayani, S. (2019). Pengaruh Penggunaan Learning Management System (LMS) Terhadap Tingkat Kepuasan Mahasiswa Menggunakan Metode DeLone and McLean. Jurnal Teknik Informatika Unika St. Thomas (JTIUST), 04(01), 2548–1916. https://doi.org/https://doi.org/10.17605/jti.v4i1.506
Latif, K. A., Probowulan, D., & . N. (2019). Faktor-faktor yang Mempengaruhi Keberhasilan Implementasi Sistem Informasi Akuntansi pada Bank Muamalat di Kabupaten Jember. International Journal of Social Science and Business, 3(4), 415. https://doi.org/10.23887/ijssb.v3i4.21499
Mahmudah, A. C., & Indriyanti, A. D. (2023). Penggunaan Model DeLone and McLean untuk Mengukur Keberhasilan Aplikasi Berbasis Mobile Sistem Kegiatan Karyawan (Si Kekar) pada Departemen Keamanan PT. Petrokimia Gresik. Journal of Emerging Information Systems and Business Intelligence, 04(03), 168–177. https://doi.org/http://dx.doi.org/10.30743/infotekjar.v3i2.1008
Marselina, L., Kaniawulan, I., & Singasatia, H. D. (2022). Analisis Kesuksesan Aplikasi Brimo Dengan Pendekatan Model Delone and Mclean. Jurnal Informatika, Teknologi dan Sains, 4(3), 193–198. https://doi.org/10.51401/jinteks.v4i3.1951
Permana, G. P. L., & Mudiyanti, N. W. (2021). Analisis Faktor Kesuksesan Implementasi Aplikasi Sistem Keuangan Desa (Siskeudes) Dengan Menggunakan Model Kesuksesan Sistem Teknologi Informasi Diperbarui Oleh Delone Dan Mclean Di Kabupaten Gianyar. KRISNA: Kumpulan Riset Akuntansi, 13(1), 75–85. https://doi.org/10.22225/kr.13.1.2021.75-85
Pertiwi, D., Sejati, F. R., & Prasetianingrum, S. (2020). Analisis Kesuksesan Sistem E-Commerce Yang Berpartisipasi Pada Harbolnas. JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi), 6(2), Inpress. https://doi.org/10.34203/jimfe.v6i2.2610
Putri, I. A., & Helfasari, N. A. (2019). Model Kesuksesan Implementasi Sistem Informasi Perbankan Untuk Meningkatkan Kepuasan Dan Keuntungan (Net Benefit) Perusahaan (Studi Kasus Pada Pt Bank Mandiri (Persero) Tbk. Equity: Jurnal Ekonomi, 7(1), 13–20. https://doi.org/10.33019/equity.v7i1.25
Rachmadi, T. Y., & Handaka, R. D. (2019). Evaluasi Penerapan E-Faktur Dengan Model Kesuksesan Sistem Informasi Delone Dan Mclean (Studi Kasus Di Kpp Pratama Metro). Substansi: Sumber Artikel Akuntansi Auditing dan Keuangan Vokasi, 3(2), 129. https://doi.org/10.35837/subs.v3i2.580
Sediyono, E., Hasibuan, Z. A., Setyawan, I., Purnama Harahap, E., & Darmawan, A. (2022). Analisa Sistematis Manajemen Pengetahuan Digital Aplikasi Berbasis Kecerdasan Buatan di Universitas. ADI Bisnis Digital Interdisiplin Jurnal, 3(2), 28–40. https://doi.org/10.34306/abdi.v3i2.790
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Dinda Ghassani, Agustin Rusiana Sari
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
